MX Blog

Nobody likes waiting around for services. The situation is far worse when those services just might mean the difference between life and death. And while a wait is typical in just about every emergency room across the country, many hospitals have managed to reduce wait times considerably over the years.

MX sifted through numerous articles and reports to create a simple list of how different hospitals in North America achieved these streamlined emergency room wait times.

Everyone has had a bad consumer experience. And now, social media sites make it easier than ever to share those negative incidents with friends and family. For hospitals, the prospect of bad publicity has grown with the new requirements for transparency set down in the Affordable Care Act. Potential patients can now visit a website that allows them compare their local hospitals on HCAHPS scores and clinical outcomes. Perhaps one of the easiest ways to improve the patient experience is to improve employee satisfaction.

This past year brought significant changes to healthcare, including the realization that hospitals must develop strategies to reduce costs and cut readmissions levels. One approach being tested is the use of telemedicine to treat patients and monitor their activity after hospital discharge. Many pilot programs across the country have already documented the benefits of using technology to meet the demands of healthcare.

Customer Satisfaction surveys are everywhere these days. Look at the bottom of your recent receipt from a local restaurant or retail chain and you will most likely find a customer experience survey request. The questions are often similar. How was your checkout experience? How would you rate the level of service? Were the associates who helped you courteous and friendly? Sound familiar?

It should.