Robert Wood Johnson Foundation

	Name	Base Price
	Care Management Unit Improves ED Flow The Grady Health System implemented the CMU process to improve flow in the Emergency Department. This toolkit provides specific solutions to ED overcrowding and low patient satisfaction levels by focusing on patients with specific diagnosis to improve access to primary care, decrease relapse rates, decrease short stay admissions, and decrease cost. The toolkit is available as a PDF and Adobe Reader is necessary to fully explore this toolkit.
	Implementing a Five-Level Emergency Severity Index Triage The team at Hahnemann University Hospital implemented a plan where they could transition the current triage process from four to five levels. This toolkit provides critical resources by identifying patient flow quality improvement through 55 strategies and 95 associated tools. The strategies are organized into five categories: Input, Throughput, Output, Communications/Information Technology (IT), and Scheduling/Staffing. The five level ESI system provides a much more accurate description of the emergency department's patient mix.
	Improving Patient Satisfaction in the Emergency Department (ED) with a Call Back Clerk In order to conduct individual patient follow-ups, a call back clerk phones discharged patients to inquire about the status of their medical conditions and their satisfaction with their providers. This information is compiled, trended, and utilized for quality improvement. A database is used to track phone calls and patient responses. This tool was implemented by Edward Hospital. The report is available as a PDF (requiring Adobe Reader) and includes job description, program description and procedure, and sample callback data entry screen.
	Clinical Decision Unit William Beaumont Hospital in Royal Oak, Michigan implemented a Clinical Decision Unit in order to better monitor cardiac and other patients without using valuable inpatient space. Guidelines for the Clinical Decision Unit were developed based on best practices from hospitals around the country. In addition, strong support from both physicians and hospital leadership was instrumental in the success of the Clinical Decision Unit. The report is available as a PDF, requiring Adobe Reader.
	Clinical Transitional Orders Standardized forms were created by Englewood Hospital and Medical Center for patients admitted to the hospital from the ED. These forms include transitional orders to be completed by an attending physician or resident and overnight holding orders to be completed by an attending. Using the forms improves patient flow by allowing patients to be moved to the inpatient unit without an attending or resident physician first coming to the ED to write orders. Patients are sent with the form to the inpatient unit where it is completed by the physician.
	Code Heart - Reducing Door-to-Balloon Time Developed by Memorial Regional Hospital in Hollywood, Florida, the goal of the Code Heart Tracking Tool is to reduce the time from when a heart attack patient's arrival at an
	Comprehensive Diversion Reduction Plan St. Joseph's Hospital and Medical Center developed a comprehensive diversion reduction plan to improve efficiency of hospital discharges and identified a team of individuals to oversee implementation of the plan. The plan sets guidelines for calling a “capacity code,” which triggers the implementation of protocols to quickly discharge eligible patients. The report is available as a PDF, requiring Adobe Reader.
	Best Practice Initiative: Discharge Resource Room The Regional Medical Center at Memphis implemented a discharge resource room (DRR) in order to free inpatient space for emergency department (ED) patients. Patients are moved to the ground floor DRR when they are ready to leave the hospital. This provides a comfortable space for them to receive discharge instructions from a registered nurse while wait for transportation to arrive. The report is available as a PDF, requiring Adobe Reader.
	EM Express Program The mission of EM Xpress is to eliminate ambulance gridlock at hospitals by speeding patient offloads. Borrowing from a car racing model, EM Xpress uses “pit crews” to expedite the transfer of patient care between emergency medical services (EMS) and emergency department (ED) staff. The goal of EM Xpress is to offload patients quickly and safely so that ambulance crews can avoid delays at the ED and get back on the road to respond to other calls. This solution was implemented at Valley Hospital Medical Center. The report is available as a PDF, requing Adobe Reader.
	Improved Treatment of Asthma The hospital created a multidisciplinary team to develop an improved protocol for asthma patients in the emergency department (ED). The result was the addition of a dedicated respiratory therapist in the ED for asthma patients along with a new standard of care for these patients in order to prevent return ED visits and reduce hospital length of stay. The report is available as a PDF (requiring Adobe Reader), and includes necessary forms and supporting documents.
	RACE System The mission of North Carolina’s RACE system is to regionalize cardiac care for heart attack patients with ST-elevation myocardial infarction (STEMI) throughout the state’s acute care facilities. RACE, an acronym for Reperfusion of Acute Myocardial Infarction in Carolina Emergency Departments, aims to standardize the triage and transfer of STEMI patients much like emergency medical systems across the country handle the triage and transfer of trauma patients.
	Straight Back Triage Instead of sending patients to the waiting room following triage, patients are sent to one of three treatment areas under the straight-back triage policy. Sending patients to the treatment area sends a visual cue to staff that the patient is waiting to be seen. The strategy was implemented at William Beaumont Hospital. The Straight Back Triage system has had a significant impact on reducing the risks of patients waiting in the waiting room, increasing patient satisfaction, and decreasing throughput time.