Frequently Asked Questions

MX, short for Medimetrix Solutions EXchange, is an H2H hub with numerous resources for hospitals and health systems, offering providers innovative ways to monetize their internally created, knowledge-based products, and programs. The site features an extensive inventory of clinical and management solutions developed by Duke Medicine, Johns Hopkins Medicine, Partners HealthCare, and other leading medical institutions.

A Solution is a proven approach, process, or program in use at a leading health system – transferable with minimum support – addressing a specific operational, financial, physician integration, regulatory, accreditation or service line need.

MX enables hospital and health systems to quickly find proven Solutions fitting their institutional needs, speed their implementation, reduce the learning curve and adoption while lowering costs, improving performance and increasing efficiency. We’ve pioneered a marketplace for leading health systems (our Sellers) to expand their brand and monetize investments made in solving problems and innovating. MX offers hospitals and health systems (our Buyers) branded, proven Solutions to their immediate management and organizational challenges —quickly, cost-effectively and efficiently. Use of consultants and staff effort previously required will be reduced or eliminated. Much time and money will be saved while achieving better results – without reinventing the wheel!

There are no memberships or listing fees for Sellers or Buyers participating in MX. Instead, MX receives a percentage of the revenue generated from the sale of a Solution.

Unlike membership based groups or government agencies focused on case study information sharing — mostly ideas for clinical process improvement — MX delivers the genuine, proven Solutions in use at leading health systems, with appropriate support.

The easiest way to view all of the upcoming and existing Solutions is to visit the [Preview Solutions] section of our website. If you don’t see the Solution you are looking for, you can [Suggest a Solution.]

You can find a specific Solution by utilizing our [Search Feature.] Or, if you would prefer to see a full Solution list, you can visit our [Preview Solutions] page.

If you would like information regarding a Solution Seller, you can visit our [Featured Sellers] section of our site, or you can simply click on the Seller’s name in the Solution description.

We are continuously adding Solutions to our MX Inventory. If you cannot find the Solution you are looking for, or if there is a challenge you would like us to research for you, you can visit our [Suggest a Solution] page right now and tell us about it.

If you have a specific Solution or Seller in mind, let us know on our [Suggest a Solution] page. We will research and/or contact your ideal Seller and work to add your requested Solution to MX.

Yes! When you fill out our [Solution Notification Form], we can notify you by email or phone (your preference) when Solutions are made available on MX. Only interested in one particular Solution? Let us know that as well and we will make it a point to notify you as soon as it is listed on MX.

Do you have a thriving Solution currently in place at your hospital or health system that you feel would be successful on MX? You can let us know by visiting our [Share Your Innovation] section of our website.

Not sure if you have a possible Solution for MX? We’ve created a worksheet to help you identify Solutions to list on MX. To receive a copy of the worksheet, please email Solutions@MX.com

You will be able to download the Solution through a secure unique link as soon as your order is verified and your payment is confirmed. You will be contacted when your Solution is available for download.

We hope that does not happen but if it should, please contact Solutions@MX.com. We will escalate as needed to the Licensor.

At MX, we welcome discussion and new viewpoints. While our blogs and forums are visible to the public, in order for you to comment, join a discussion or rate a video, you must be a registered member of MX. There are no costs associated with membership and you can [register online] throughout our site. Look for the [registration box] on most Roundtable and Community pages.

We are always looking to expand our editorial panel and submittal group. To become a Roundtable Contributor, please fill out our [Roundtable Contributor form.]

The EXchange Roundtable is the section of our site where industry leaders and innovators come together to discuss industry trends and hot topics. Through timely articles, blogs, videos, and commentary, we want to stimulate discussion and inspire new thoughts and innovation in health care.

Upon verification and payment receipt.

MX.com offers a 30 day money-back guarantee on most products (clearly marked with Money Back Guarantee icons). In the unlikely event that you are not satisfied with your purchase, you may request a full refund―within 30 days of the date you pay for the product, by sending an email to sales@MX.com. Upon refund request, you will be emailed a link to complete a brief Product Feedback survey. You will also be asked to sign a certificate we will provide, certifying the product is not in use at your institution, and that reasonable efforts have been taken to delete/destroy all copies of the product . Upon receipt of the completed survey and the signed certification, the purchase amount will be fully refunded using the original method of payment.

Yes, MX offers a 30 day money-back guarantee on most products (clearly marked with Money Back Guarantee icons). In the unlikely event that you are not satisfied with your purchase, you may request a full refund―within 30 days of the date you pay for the product, by sending an email to sales@MX.com. Upon refund request, you will be emailed a link to complete a brief Product Feedback survey. You will also be asked to sign a certificate we will provide, certifying the product is not in use at your institution, and that reasonable efforts have been taken to delete/destroy all copies of the product . Upon receipt of the completed survey and the signed certification, the purchase amount will be fully refunded using the original method of payment.