Adoption of Rapid Cycle Improvement Process From Toyota Increases Efficiency and Productivity at Community Health Clinics

AHRQ

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This Solution was developed by Denver Community Health Services of Denver Health. Toyota's "rapid cycle improvement process" was applied to eight health centers. With the application of this process, patient registration time has been reduced by 50%, provider productivity has increased by 25%, patient cycle time and rate of patient no-shows has reduced by 25%, and revenues have increased by about $3.5 million. A web browser is required to view this Solution.

Patient Safety Program - Debriefs Toolkit

Developed by the U.S. Department of Defense Military Health System, the Debriefs Toolkit provides guidelines for facilitating retrospective team events to share view of performance and promote opportunities for continuous learning and process improvement. The toolkit is available as several PDFs, Word files, and Windows Media Videos (WMVs), requiring Adobe Reader, Microsoft Word, and Windows Media Player, respectively.

Patient Safety Program - Patient Falls Reduction Toolkit

Developed by the U.S. Department of Defense Military Health System, the Patient Falls Reduction Toolkit addresses four aspects of a Patient Falls Reduction Program; assessment and reassessment of patients at risk for falls, interventions to prevent falls, patient and family education, and data collection supporting continuous improvement. The toolkit is available as a PDF, requiring Adobe Reader to view the document.

Patient Safety Program - Situation, Background, Assessment, Recommendation (SBAR) Toolkit

Developed by the U.S. Department of Defense Military Health System, the Situation, Background, Assessment, Recommendation (SBAR) Toolkit is a structured communication tool that can improve information exchange within a healthcare organization and reduce the rate of adverse events. The toolkit is available as several PDFs, PowerPoint files, Word files, and Windows Media Videos (WMVs), requiring Adobe Reader, Microsoft PowerPoint, Microsoft Word, and Windows Media Player, respectively.

Method of Performance Improvement Tool

The Institute for Healthcare Improvement (IHI) in combination with experts from the Associates in Process Improvement have formulated a model to accelerate the improvement of the healthcare process from beginning to end. Setting Aims, Establishing Measures, Selecting Changes, Testing Changes, Implementing Changes, and Spreading Changes are part of what the tools have to offer. The toolkit is available as group of several webpages and requires a web browser to view it.

Strategies To Improve Communication Between Pharmacy Staff and Patient

Prepared for the AHRQ, this training program introduces pharmacists to the issue of low health literacy of certain patients and identifies the implications of this issue when delivering health care. The program also explains techniques that pharmacy staff members can use to improve communication with patients who may have limited health literacy skills.The tolkit is available as a PowerPoint® Presentation.

Toolkit for Redesign in Health Care

This toolkit was prepared for the Agency for Healthcare Research and Quality (AHRQ) by Denver Health, a partner in AHRQ's Integrated Delivery System Research Network. The toolkit presents tools to redesign processes of care in a hospital. The toolkit is available as a PDF, requiring Adobe Reader.

Going Lean in Health Care

Developed by the Institute for Healthcare improvement (IHI), this tool discussed applying lean thinking to health care. Included are examples of lean thinking applied in health care. When applied throughout an organization, there is a positive impact experienced on productivity, cost, quality, and timely delivery of services. The tool is available as a PDF, requiring Adobe Reader.

Implementing a Five-Level Emergency Severity Index Triage

The team at Hahnemann University Hospital implemented a plan where they could transition the current triage process from four to five levels. This toolkit provides critical resources by identifying patient flow quality improvement through 55 strategies and 95 associated tools. The strategies are organized into five categories: Input, Throughput, Output, Communications/Information Technology (IT), and Scheduling/Staffing. The five level ESI system provides a much more accurate description of the emergency department's patient mix.

Reduce Waste, Fraud, and Abuse in Health Care: Fact Sheet

Developed by the AARP, this fact sheet describes the problems and highlights some of the solutions to reduce waste, fraud, and abuse in health care. The tool is available as a PDF, requiring Adobe Reader.

Patient Safety Primers

Patient Safety Primers are web-based guides for health care professionals on safety ideas to put into action in hospitals and health care settings. Each tool refers to a specific topic and provides detailed background information as well as current resources and links. The toolkit was developed by the University of California, San Francisco Medical Center. A web browser is required to view this guide.