Oklahoma Heart Hospital: Clinician Leaders Establish Culture of Quality

Commonwealth Fund

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Since its inception in 2002, Oklahoma Heart Hospital (OK Heart) has consistently demonstrated high adherence to process-of-care or “core” measures and high patient satisfaction. Reinforced by positive financial performance, OK Heart leaders are dedicated to pursuing and maintaining optimal quality and patient service. The report is available as a PDF and requires Adobe Reader.

Virtual Patient

The Virtual Patient app helps train medical professionals to improve their communication skills by practicing speaking with virtual patients.

Integrating speech-based interaction with University of Florida CISE Department's VirtualPeopleFactory offers a unique experience in interacting with virtual characters.

Care Management Unit Improves ED Flow

The Grady Health System implemented the CMU process to improve flow in the Emergency Department. This toolkit provides specific solutions to ED overcrowding and low patient satisfaction levels by focusing on patients with specific diagnosis to improve access to primary care, decrease relapse rates, decrease short stay admissions, and decrease cost. The toolkit is available as a PDF and Adobe Reader is necessary to fully explore this toolkit.

Improving Patient Satisfaction in the Emergency Department (ED) with a Call Back Clerk

In order to conduct individual patient follow-ups, a call back clerk phones discharged patients to inquire about the status of their medical conditions and their satisfaction with their providers. This information is compiled, trended, and utilized for quality improvement. A database is used to track phone calls and patient responses. This tool was implemented by Edward Hospital. The report is available as a PDF (requiring Adobe Reader) and includes job description, program description and procedure, and sample callback data entry screen.

Improved Treatment of Asthma

The hospital created a multidisciplinary team to develop an improved protocol for asthma patients in the emergency department (ED). The result was the addition of a dedicated respiratory therapist in the ED for asthma patients along with a new standard of care for these patients in order to prevent return ED visits and reduce hospital length of stay. The report is available as a PDF (requiring Adobe Reader), and includes necessary forms and supporting documents.

Improving Staff Engagement: A Practical Toolkit

Developed by NHS Employers, this toolkit establishes and demonstrates that engaged staff are more productive and less prone to absenteeism. One of the main points is that investing extra time in hiring the right people and placing them in the right position is essential for success. This toolkit provides evidence of a link between engaged staff and the quality of patient care and satisfaction, in addition to actually saving money. This toolkit is available as a PDF and requires Adobe Reader.

Oklahoma Heart Hospital: Clinician Leaders Establish Culture of Quality

Since its inception in 2002, Oklahoma Heart Hospital (OK Heart) has consistently demonstrated high adherence to process-of-care or “core” measures and high patient satisfaction. Reinforced by positive financial performance, OK Heart leaders are dedicated to pursuing and maintaining optimal quality and patient service. The report is available as a PDF and requires Adobe Reader.

Expecting Success: Excellence in Cardiac Care

RWJF developed "Expecting Success: Excellence in Cardiac Care" to focus on poor quality and inequality in care provided in U.S. hospitals and to assist and provide guides for hospitals to grade the quality of cardiac treatment they provide to patients. This toolkit targets ways of improving quality of cardiac care while reducing racial, ethnic and language disparities. The toolkit is available as a group of web pages and PDFs and requires a web browser and Adobe Reader to view them.

STUDER GROUP TOOLKIT - Aligning Actions to Improve Patients’ Perception of Care with the New H-CAHPS Initiative

The Studer Group created this toolkit in order to help healthcare organizations implement the new CAHPS® Hospital Survey.* (H-CAHPS) Employees will learn to utilize the new process and recommended actions so an organization may improve the patients’ perception of care. Proper communication with the patient and family members about what a staff member is doing will help to reduce their anxiety. This toolkit identifies actions that have proven successful with hundreds of hospitals. The toolkit is available as a PDF, requiring Adobe Reader to view the document.

AHRQ Quality Indicators™ Toolkit for Hospitals

The Quality Indicators Toolkit for Hospitals was developed by AHRQ. The toolkit was designed for hospitals in helping them understand Quality Indicators and how to use them in order to advance quality of care and patient safety. The focus of the toolkit is on the 17 Patient Safety Indicators and the 28 Inpatient Quality Indicators. The toolkit is available as a PDF, required Adobe Reader.

Palliative Care Tools

This is a collection of palliative care tools for healthcare providers to help improve health care for patients near the end of life and their families. These tools were developed through the national program Promoting Excellence in End-of-Life Care, and contains innovative ways of integrating high-quality palliative care services in critical care settings. These tools are models for intensive care units and have been evaluated for their impact on the quality of care for patients and their families.