Service Line Management Solutions

Solutions focused on the development and effectiveness of service line management to improve the value of care and enhance the delivery of services.
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Patient-Provider Communication Toolkit

The Partnership for Clear Health Communication developed “Ask Me 3” as an effective tool to be used to improve health communication between patients and providers. These patient and provider education materials promote three clear and essential questions that patients should discuss with their healthcare providers in every consultation. The toolkit is available as a group of web pages and PDFs and requires a web browser and Adobe Reader to view them.

A toolkit for incorporating genetics into mainstream medical services: Learning from service development pilots in England.

This toolkit was prepared for healthcare providers because the necessity of responding to advances in genetics as applications to patient care continues to increase. Advances in genetics need to be incorporated by healthcare providers into benefits for patients. The issues presented in this toolkit need to be considered when implementing genetics into conventional medical services. This will help to ensure that new service developments based on evidence acquired will provide high quality services for patients with or at risk of genetic conditions.

Fistula Improvement QIP

Developed by The Renal Network, the Fistula Improvement Quality Improvement Project (QIP) consists of two documents; RCA 5Whys Tool Form and Fistula Improvement Action Plan. These forms cover how to assess your current situation and analyzing the source of any problems by "asking why?" Once the source of the problem is identified and addressed appropriately, low AV fistula rates should also disappear. The Action Plan form helps in managing the quality improvement process. These documents are available as Word documents, requiring Microsoft Word.

Catheter Reduction QIP

Developed by The Renal Network, the Catheter Reduction Quality Improvement Project (QIP) consists of two documents; Catheter Reduction 5Whys Tool Form and Catheter Reduction Action Plan. These forms cover how to assess your current situation and analyzing the source of any problems by "asking why?" Once the source of the problem is identified and addressed appropriately, there should be a change in catheter rates. The Action Plan form helps in managing the quality improvement process. These documents are available as Word documents, requiring Microsoft Word.

Pharmacologic Options to Prevent Postoperative Ileus

Created by Partners HealthCare’s Center for Drug Policy and Pharmacy Cost Management Committee, the article, published in September 2009 issue of The Annals of Pharmacotherapy reviews and studies options in preventing postoperative ileus (POI).

This guideline may be available to you through your medical library access. If no access is available, there may be a subscription fee through the provider website.

Medications at Transitions and Clinical Handoffs (MATCH) Toolkit for Medication Reconciliation

The MATCH toolkit was developed by Northwestern Memorial Hospital (Chicago, IL), AHRQ, Northwestern University Feinberg School of Medicine, and the Joint Commission. This toolkit addresses the need for ensuring accurate management of patients' medication regimes in the process of a clinical handoff to avoid medication discrepancies and to ensure patient safety. It is available as a PDF, requiring Adobe Reader.

Hand in Hand

The Hand in Hand campaign developed by Spirit Health Group® is designed to increase cancer screenings and decrease cancer deaths by raising awareness and educating American couples of the risks of gender-specific cancers and the rewards of early detection.

Pyromaker: Online Application to Identify Gene Mutations

Johns Hopkins researchers have developed an easy-to-use online computer software application that can identify meaningful gene mutations faster and at less cost than other methods currently available. The software generates simulated pyrograms, which are readouts from a gene sequencing technique known as pyrosequencing. “Pyromaker,” is available free-of-charge. A related tutorial will be posted soon.

Cómo cuidarme: Guía para cuando salga del hospital

This is the Spanish version of the 'Taking Care of Myself: A Guide for When I Leave the Hospital' Solution.

This guide for patients can help them care for themselves when they leave the hospital. The easy-to-read guide can be used by both hospital staff and patients during the discharge process and provides a way for patients to track important information. The tool is available as a PDF and requires Adobe Reader.

Guide to Preventive Cardiology for Women

Developed by the American Heart Association, the Guide to Preventive Cardiology for Women is a clinical practice guideline for physicians involved in screening and treating women for heart disease. The guide includes a risk reduction plan for physicians to share with their female patients to help them prevent and treat heart disease. The guide is available as a PDF requiring Adobe Reader.

Ventilator Associated Pneumonias (VAP) Estimator

To ensure success of ventilator associated pneumonia (VAP) interventions, it is imperative to engage clinical staff and senior leaders within the ICU, hospital and/or health care system. The Armstrong Institute for Patient Safety and Quality at Johns Hopkins developed a tool that allows stakeholders to translate current and potential practice into useful measures.

CLABSI Opportunity Estimator

To ensure success of the CUSP: Stop BSI interventions, it is imperative to engage clinical staff and senior leaders within the ICU, hospital and/or health care system. The Armstrong Institute for Patient Safety and Quality at Johns Hopkins developed a tool that allows stakeholders to translate current and potential practice into useful measures.