Finances, Fears, and Feelings
December 3, 2024 | 2 min read
Copied
Today’s consumers want and expect more from their digital banking experiences. But many financial providers still fall short of delivering a differentiated experience that meets their top expectations. According to Forrester, most digital banking consumers say their “primary financial provider offers a mobile app that is about the same — or even worse — than other banking apps” and “is undifferentiated in the broader banking market.”
So how can we do better to meet consumer expectations? MX’s latest survey of 1,000+ U.S. consumers reveals 5 areas financial providers can focus to meet top consumer expectations:
December 3, 2024 | 2 min read
September 27, 2024 | 2 min read
September 24, 2024 | 1 min read
We and our vendors use cookies and other technologies for various purposes, including to help improve your experience on our site, to record how you use the site, and for advertising purposes. By using the site, you agree to this. If you would like to limit some of our use of these technologies, including to record how you use the site and for advertising purposes, please click here.
We will continue to use technologies needed to provide site functionality and for other purposes as noted in our Cookie Policy and Privacy Statement.