Overcoming the Challenges of Digital Transformation
December 13, 2024 | 3 min read
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Will we lead technology or will technology lead us? Terms like artificial intelligence (AI), machine learning, ChatGPT, and augmented reality have increasingly become part of our daily vocabulary, and the concerns and uncertainty around their implications are also on the rise.
At Money Experience Summit 2023, MX CEO Jim Magats explained the opportunity the financial services industry faces in leveraging these technologies to improve the consumer money experience. But, the key is keeping it human.
AI is only as good as the data it receives and the inferences it’s trained to make. It puts humans into a specific box with a set of predetermined recommendations. But we’re more than just a zip code, FICO score, or income. We’re unique people with unique stories.
Technology alone could dehumanize the money experience. But, by combining the best of technology with the human element, we can create truly powerful money experiences.
Here’s what human-led technology looks like:
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